First New York FCU is seeking a candidate for a Member Service Specialist (MSS) position in our Call Center located in Colonie. Previous financial branch experience in a credit union/bank is required. Candidate provides credit union services to members via telephone, internet, and mail. This is a full-time position for an individual with outstanding customer service, writing and communication skills.
Job responsibilities would include account servicing, referring consumer and real estate loans to the Loan Sales team, cross-selling products/services to benefit the member’s needs, promoting e-banking and meeting Call Center goals. Candidate will also perform teller duties as needed to ensure an unsurpassed level of service is provided to members. Must demonstrate a highly motivated, positive, outgoing personality to meet and exceed expectations with every interaction.
First New York Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, transgender status, gender identity, gender dysphoria, sexual orientation, national origin, physical or mental disability, protected veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class or other characteristics protected by applicable law.