• How to Deliver Exceptional Customer Service

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    Name: How to Deliver Exceptional Customer Service
    Date: August 15, 2017
    Time: 7:30 AM - 9:00 AM EDT
    Website: Register Here
    Event Description:

    How to Deliver Customer Service
    Turning Your Customers Into Your Unofficial Sales Force

    Customer service is more than a series of actions that a company or organization employs to make customers happy, it is rooted in the culture of the organization.  Having a customer service plan for your business will give you an edge on the competition, help you to manage customer expectations and help you to create memorable customer experiences.  During the seminar, attendees will be provided with an overview of:

    How to Leverage Customer Service to Increase Revenues

    How to Build and Manage Customer Expectations
    How to Make Your Customers Feel Important and Appreciated
    How to Train Your Employees in Customer Service Delivery
    Components of a Successful Service Recovery Program 

    Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.  Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Kate Baker at (518) 380.5073 or kbaker@albany.edu to make arrangements. Services are extended to the public on a nondiscriminatory basis.

    Event Sponsors:
    • Small Business Administration
    • SBDC - New York
    • NYS Small Business Development Center
    Chamber of Southern Saratoga County
    58 Clifton Country Road, Suite 102
    Clifton Park, NY 12065
    Date/Time Information:
    7:30 - 8:00 am | Networking
    8:00 - 9:00 am | Program

    Contact Information:
    Kate Baker Small Business Development Center, University at Albany 518-380-5077 kbaker@albany.edu
    Advanced Registration Required. Walk-ins will not be accepted.
    $10.00 per attendee
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